Contact
Let’s talk about your payments in Latin America
Tell us about your business and the flows you need. A payments specialist will get back to you.
- Pay-ins, payouts, FX, virtual accounts and treasury with one API
- A licensed, registered or supervised presence in 18 countries
- Stage (sandbox) credentials at the start of the partnership
- Already a customer? Our support team is available 24/7 at support@localpayment.com
Pay-ins, payouts, FX, virtual accounts and treasury with one APIOther ways to reach us
The right channel for every question
Existing customers get the fastest answers from our support team and the Business Portal.
Sales
Talk to a payments specialist about your markets and flows. Use the form on this page.
Sales —Support24/7
Existing customers: write to support@localpayment.com at any time, day or night.
Support —Partnerships
Referral, technology and Aleph media programs. Write to marketing@localpayment.com.
Partnerships —Press
Interviews, comments and media requests. Write to marketing@localpayment.com with your outlet, topic and deadline.
Press —
What happens next
From first message to go-live
- 01
Contact
A payments specialist reads your message and checks the markets and flows you need.
- 02
Call
We map your use case, countries and volumes, and answer your technical questions.
- 03
Agreement
We agree on commercial terms, complete the compliance review (KYB) and sign the agreement.
- 04
Stage credentials
Stage (sandbox) credentials are issued at the start of the partnership. After testing and the security review, you receive production credentials and go live in weeks.
Looking for something else?
Find it in one click
Developers
Quickstart, sandbox, webhooks and AI tools.
Developers —Trust Center
Security, compliance and policy documents.
Trust Center —Partners
Referral, technology and Aleph media programs.
Partners —Brand guidelines
Logos, colors and how to use the Localpayment brand.
Brand guidelines —Careers
Join the team building payments infrastructure for Latin America.
Careers —FAQ
Answers to the most common questions.
FAQ —
Contact FAQ
I am already a customer. Who do I contact?
Write to support@localpayment.com — our support team is available 24/7. You can also follow every transaction in the Business Portal.
How do I get sandbox access?
Stage (sandbox) credentials are issued at the start of the partnership. Complete the form and our team will guide you through onboarding.
Do you publish your pricing?
Pricing depends on your markets, payment methods and volumes. Share them in the form and we will prepare a proposal for your business.
How do I report a security vulnerability?
Email cybersecurity@localpayment.com with the details, and follow our responsible disclosure policy. Please do not include real customer data in your report.
How do I file a complaint?
Contact our support team first. Customers in Brazil who are not satisfied with the answer can escalate to our ombudsman at ouvidoria@localpayment.com.
What happens to the data I send in this form?
We use it to answer your request, as described in our privacy policy. We will never ask for card numbers, passwords or API keys through this form or by email.
Prefer to start with the docs?
Explore the API reference, webhooks and test flows before you talk to us.